CANCELLATION POLICY for all our tours
Full payment is required to confirm your booking. We understand that life can get very busy and there may be a need to change the date of your tour. We work with you to make sure that you get to enjoy your UNWIND TOUR. We do our best to come up with dates in the future that suit you and your friends to go on tour. Consequently we have very few cancellations.
• Cancellation between 72 hours and 14 days before the tour date – 50% of the booking value will be returned
• Cancellation less than 72 hours before the start of the tour – 0% of the booking value will be returned
COVID-19 Cancellations: Where a customer cancels due to Government restrictions that are either not removed as expected extended or reimposed the customer will be offered a credit note, which can be used at a later time, at the absolute discretion of UNWIND TOURS.
The operator reserves the right to withhold some monies to cover administrative expenses and other losses dependent on when notice of cancellation is given.
Our terms and conditions of service apply to all bookings regardless of whether they are made through our website over the phone via email in person or through a third party. To view visit our website: https://winetoursswanvalley.com.au/.
We draw your attention to the fact that all of the venues we visit for tastings and lunch on our tours are subject to availability.
The Unwind Tours Team